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Privacy Policy

Privacy Policy

Carewell Healthcare Solutions (“Carewell,” “we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information we receive from visitors to our website and clients of our services.

Policy Sections

Section 1: Information We Collect

Personal identification (name, email, phone, practice name), business information, communication records, website usage data, and any information you voluntarily provide when requesting our services.

Section 2: How We Use Your Information

To provide and improve our services, communicate with you, send SMS (with consent), comply with HIPAA and legal requirements, and analyze website usage.

Section 3: HIPAA Compliance

To the extent our services involve Protected Health Information (PHI), Carewell operates as a Business Associate under HIPAA with strict administrative, technical, and physical safeguards.

Section 4: Disclosure of Information

We do not sell, rent, or share your personal information with third parties for marketing purposes. Disclosure only occurs to service providers under confidentiality agreements, or when required by law.

Section 5: SMS Communications

If you consent to receive SMS, you agree to messages related to customer support, appointment reminders, service updates, and marketing. Reply STOP to opt-out. See SMS Terms and Conditions for full details.

Section 6: Data Security

Industry-standard security measures protect your information. All data transmitted over encrypted (SSL/TLS) connections. No method of electronic transmission is 100% secure.

Section 7: Cookies & Tracking

Our website uses cookies to improve functionality and user experience. You can control cookie settings through your browser preferences.

Section 8: Your Rights

You have the right to access, correct, or request deletion of your personal information, and to opt out of SMS or email marketing at any time.

Section 9: Contact

Email: info@carewellhealthcare.com
Phone: (267) 943-3169
Address: 562 Washington Boulevard, New York, NY 10004